Frequently asked questions to help you buy a voucher, a gift box or an item - L'ASSIETTE CHAMPENOISE
Are gift boxes sent immediately after purchase?
Yes, your gift box is sent immediately after purchase in digital format. You can also receive a gift pouch version at your home. The lucky recipient can then book their dates at the establishment L'ASSIETTE CHAMPENOISE.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are valid throughout our establishment, including the hotel, bar, and restaurant. This way, you benefit from the best rate directly from our establishment, L'ASSIETTE CHAMPENOISE.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift check sent directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at L'ASSIETTE CHAMPENOISE.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or pick it up directly at our official store when finalizing your order. Digital delivery is immediate, while the gift box version is sent to your home. All our gift boxes are available at L'ASSIETTE CHAMPENOISE.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, and you can give them to different people. Take advantage of this opportunity to delight your loved ones with a unique gastronomic experience at L'ASSIETTE CHAMPENOISE.
How do I create a group fund and invite people?
To create a kitty and offer a gift box from L'ASSIETTE CHAMPENOISE, select the dedicated option during your purchase. You can then invite participants via email or link sharing to contribute to the gastronomic experience.
How can I choose the amount for a gift card?
You can choose the amount of your gift voucher from the options offered by L'ASSIETTE CHAMPENOISE, such as the 'Savor' tasting menu or the gastronomic stay, to offer an exceptional culinary experience.
How can I log in to my account?
To access your account on our website, enter your email address and password on the login page. If you have forgotten your password, use the reset option to create a new one. You will then be able to manage your L'ASSIETTE CHAMPENOISE gift boxes.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button. You can then start over selecting gift boxes for L'ASSIETTE CHAMPENOISE.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time to offer an unforgettable gastronomic experience to your loved ones. All your gift boxes will be included in a single order, for a personalized and practical gift. Take advantage of this opportunity to share the excellence of L'ASSIETTE CHAMPENOISE.
How do I remove a gift box from my cart?
To remove a gift set from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option at L'ASSIETTE CHAMPENOISE.
How do I purchase or give a gift box?
To offer a L'ASSIETTE CHAMPENOISE gift box, choose your box, add it to your cart, and personalize it with a message. You can opt for immediate digital delivery or a home-delivered gift pouch version.
Can we give a gift certificate and let the recipient choose the experience?
Yes, you can give a gift certificate to L'ASSIETTE CHAMPENOISE and let the recipient choose the experience that suits them among our various gastronomic stay options and tasting menus.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. L'ASSIETTE CHAMPENOISE offers boxes valid throughout the establishment, with mandatory reservation depending on availability.
Is the gift box customer service reachable by email?
You can email us with any questions regarding your gift box, and we will respond within 48 business hours. Our establishment L'ASSIETTE CHAMPENOISE is at your disposal to assist you with the use of your gift box.
Is the gift box customer service reachable by phone?
L'ASSIETTE CHAMPENOISE's customer service is reachable by phone from Monday to Friday, 9 AM to 6 PM.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal account. Log in with the credentials provided at the time of purchase to track your order at L'ASSIETTE CHAMPENOISE.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about our gift boxes. Opening hours are indicated on the contact page of our establishment L'ASSIETTE CHAMPENOISE.
Is there a dedicated customer service for gift boxes?
Reservations are mandatory and subject to availability at our establishment, L'ASSIETTE CHAMPENOISE.
Is there a dedicated FAQ for gift boxes?
This FAQ will guide you on how to use your gift box at L'ASSIETTE CHAMPENOISE. You will find information about reservations, validity, and included services, such as a meal in our 3-star Michelin guide restaurant.
Is spa access included in my gift box?
Access to the spa is not included in the gift boxes offered by L'ASSIETTE CHAMPENOISE.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box has access to the same services as other customers, subject to the availability and reservation conditions of the establishment L'ASSIETTE CHAMPENOISE.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed in the information booklet that comes with it. You will find the details of the menus and stays offered by the establishment L'ASSIETTE CHAMPENOISE.
Is parking included in my gift box?
Parking is not included in the gift boxes of our establishment L'ASSIETTE CHAMPENOISE.
Is breakfast included in my gift box?
The gift boxes from L'ASSIETTE CHAMPENOISE do not systematically include breakfast. To check the included services, please consult the specific conditions of your gift box.
Is special attention given to the recipient of a gift box?
"L'ASSIETTE CHAMPENOISE" pays special attention to gift box beneficiaries, with tailored services depending on the chosen box, such as tasting menus or gastronomic stays in their starred restaurant.
Is a welcome drink included in my gift box?
The presence of a welcome drink depends on the conditions of your gift box. Gastronomic stays at L'ASSIETTE CHAMPENOISE usually include a welcome drink, but it is best to check the details of your gift box for confirmation.
Should we bring towels to the Spa?
The napkins are provided by the establishment L'ASSIETTE CHAMPENOISE.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can absolutely purchase multiple gift boxes for your employees and customize them according to your preferences. Customization options are available for each box, directly on our website. Enjoy the unique gastronomic experience offered by L'ASSIETTE CHAMPENOISE.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or paper format. The boxes are customizable and can be offered for unique gastronomic experiences at the three-starred restaurant of L'ASSIETTE CHAMPENOISE.
Do you offer preferential rates for bulk purchases?
Preferential rates are available for bulk purchases, with a customized quote based on the volume ordered at L'ASSIETTE CHAMPENOISE.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer advantageous and personalized solutions for corporate committees, with preferential rates and customization options tailored to your needs, at our establishment L'ASSIETTE CHAMPENOISE.
How do I correct an incorrect email address for a gift box?
The email address associated with your gift box can be updated by providing your order number and the new contact details. This change is possible according to the conditions of the establishment L'ASSIETTE CHAMPENOISE.
How can I leave a review for my gift box?
You can share your feedback on your culinary experience by logging into your customer account. Your input is valuable to us as we strive to improve, and we carefully consider your feedback at L'ASSIETTE CHAMPENOISE.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms and conditions of sale on our website or directly at our establishment L'ASSIETTE CHAMPENOISE.
Is there a dress code for the gift box?
To fully enjoy your gastronomic experience, appropriate attire is recommended during your visit to L'ASSIETTE CHAMPENOISE.
From what age can I get a treatment?
The minimum age to benefit from a gift box or a reservation at L'ASSIETTE CHAMPENOISE depends on the specific conditions of each service. The gift boxes are valid for two people and can be offered to any adult, subject to the establishment's availability.
Is it absolutely necessary to make a reservation?
Reservation is mandatory to enjoy your gift box at L'ASSIETTE CHAMPENOISE. Please note that this reservation is subject to the establishment's availability.
How can one access the hotel from the airport?
Access to the hotel from the airport depends on the chosen means of transport. L'ASSIETTE CHAMPENOISE is located in the heart of the Champagne region, at the gates of Reims, and is easily accessible by taxi or public transportation.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility is possible depending on the facilities of the establishment L'ASSIETTE CHAMPENOISE.
Are pets allowed in the establishment?
Les animaux sont acceptés dans notre hôtel, moyennant un supplément de 35€, ainsi que dans notre restaurant. L'ASSIETTE CHAMPENOISE.
Where can I find the menus?
The menus are available on the detailed sheet of each gift box or directly on the website of the establishment L'ASSIETTE CHAMPENOISE. The conditions may vary depending on the offer chosen.
What are the hours of operation?
The hours of L'ASSIETTE CHAMPENOISE vary depending on the service. For a meal at the restaurant, the hours are typically from noon to 1:30 PM and from 7:30 PM to 9:30 PM, but it is best to check directly on the establishment's website.
Is there parking available near the establishment?
L'ASSIETTE CHAMPENOISE has a nearby parking lot to make your visit easier. This service is included in the experience offered by our establishment L'ASSIETTE CHAMPENOISE.
What are the delivery methods for gift boxes/vouchers?
The L'ASSIETTE CHAMPENOISE gift boxes are available in digital version, sent immediately by email, or in a gift pouch delivered to your home. You thus benefit from fast and secure delivery, directly from our official store.
Is postal delivery offered?
The postal delivery of our gift boxes is offered. You can opt for an immediate digital delivery or choose a gift pouch version to be sent to your home. Enjoy this unique gastronomic experience at L'ASSIETTE CHAMPENOISE.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for gastronomic stays and menus at our establishment L'ASSIETTE CHAMPENOISE.
Is the gift box available in physical format?
You can choose to receive your L'ASSIETTE CHAMPENOISE gift box in physical or digital format, depending on your preference.
Is the box presented in a neat packaging?
Yes, the L'ASSIETTE CHAMPENOISE gift box is presented in a carefully crafted gift pouch, for an elegant and refined gifting experience.
Is the gift box available in a digital format (e-gift box)?
You can offer a digital gift box from L'ASSIETTE CHAMPENOISE. It is sent immediately by email, allowing the recipient to use it quickly.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order on our website. The box is sent in digital format, and a gift envelope version can be delivered to your home or the recipient's address. Take advantage of this option to offer an unforgettable gastronomic experience at L'ASSIETTE CHAMPENOISE.
Do you deliver gift boxes internationally?
L'ASSIETTE CHAMPENOISE gift boxes can be delivered internationally. Shipping costs and times vary depending on the destination, with immediate delivery in digital format and a gift pouch version at home.
What are the delivery times for gift boxes by mail?
L'ASSIETTE CHAMPENOISE gift boxes are sent digitally immediately after purchase, and a gift pouch version can be shipped to your home. Postal delivery times depend on your delivery address and the options chosen during your order.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. Delivery is immediate in digital format, and a gift pouch version can be sent to your home. Take advantage of this option to offer an exceptional moment to your loved ones at L'ASSIETTE CHAMPENOISE.
Is express delivery available?
The delivery of your gift box is immediate in digital format. You can also choose a gift pouch version delivered to your home, depending on the options available during your order at L'ASSIETTE CHAMPENOISE.
How can I track my order?
You can track your order by logging into your account on our website. L'ASSIETTE CHAMPENOISE gift boxes are valid throughout the establishment, and reservation is mandatory depending on availability.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail, depending on your preferences. The gift box is available in digital format or as a gift pouch at your home, with immediate delivery. Enjoy this unique gastronomic experience at L'ASSIETTE CHAMPENOISE.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher is immediate for the digital version and within 48 hours for the gift pouch version to your home. You will then be able to book your dates at the L'ASSIETTE CHAMPENOISE establishment.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at L'ASSIETTE CHAMPENOISE, your gift box remains valid. You can use it for a new reservation according to the availability of our establishment.
Can my gift box be extended if not used?
The extension of your L'ASSIETTE CHAMPENOISE gift box depends on the establishment's conditions. The boxes are valid throughout the establishment, including for a gastronomic stay in our 3-star Michelin guide restaurant.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service depends on the availability and conditions of the establishment. The boxes are valid throughout the establishment, including the hotel, bar, and restaurant. To enjoy your box, a reservation is mandatory at L'ASSIETTE CHAMPENOISE.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the conditions specified at the time of purchase, in our establishment L'ASSIETTE CHAMPENOISE.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability and reservation conditions of the establishment L'ASSIETTE CHAMPENOISE.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box depends on the conditions specified during your reservation at L'ASSIETTE CHAMPENOISE.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on the availability at our establishment L'ASSIETTE CHAMPENOISE.
Can I convert my gift box into a gift card?
L'ASSIETTE CHAMPENOISE gift boxes cannot be converted into gift certificates. You can use them to book a gastronomic experience at our establishment, such as a meal at our 3-star Michelin restaurant or a gastronomic stay.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
L'ASSIETTE CHAMPENOISE offers special gift boxes for events like Valentine's Day, Christmas, or weddings, with options for gastronomic stays or tasting menus. You can choose from our online offers to find the one that suits the occasion you wish to celebrate.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift sets suitable for various occasions, including birthdays, weddings, or gatherings with friends. You can choose between tasting menus, gastronomic stays, or gift vouchers valid throughout the establishment. Explore our offers to find the ideal option to give at L'ASSIETTE CHAMPENOISE.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered on our website are official and guaranteed without intermediaries. You benefit from the best rate by purchasing directly from our establishment L'ASSIETTE CHAMPENOISE, with secure payment and immediate sending of your gift box in digital format.
Are the services included in the gift boxes identical to those consumed on site?
The services offered in the L'ASSIETTE CHAMPENOISE gift boxes are identical to those you can enjoy on-site, whether for a gastronomic meal or a stay. The boxes include specific menus such as the 'Flavor Menu' or the 'Taste Lunch Menu', as well as gastronomic stays for two people, with meals in the 3-star Michelin restaurant. Reservation and availability conditions apply as for a direct reservation at L'ASSIETTE CHAMPENOISE.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of one service for another depends on the availability and reservation conditions of the establishment L'ASSIETTE CHAMPENOISE.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box from L'ASSIETTE CHAMPENOISE. The payment terms are specified during the online purchase.
Is online payment secure?
The online payment for your gift box is entirely secure, allowing you to pay directly to the establishment L'ASSIETTE CHAMPENOISE with complete peace of mind.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for the gift box by credit card, bank transfer, or PayPal according to the options offered during your order, directly with our establishment L'ASSIETTE CHAMPENOISE.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique gastronomic experience at the three-star restaurant L'ASSIETTE CHAMPENOISE. Each box allows you to enjoy a meal or a stay at our establishment located in the heart of the Champagne region, near Reims.
Is it possible to pay in installments?
Payment in installments is possible according to the order terms at L'ASSIETTE CHAMPENOISE.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You receive an immediate digital delivery, with the option to receive a gift pouch version at your home address for L'ASSIETTE CHAMPENOISE.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for the purchase of gift boxes at our establishment L'ASSIETTE CHAMPENOISE.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments for L'ASSIETTE CHAMPENOISE gift boxes are secured by a certified provider compliant with PCI DSS standards.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account. L'ASSIETTE CHAMPENOISE gift boxes are valid throughout the establishment, subject to availability.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. All payments are secure, and the box is sent immediately in digital format, with a gift envelope version sent to your home if you wish. L'ASSIETTE CHAMPENOISE.
Can I receive an invoice after my purchase?
You will receive an email invoice after your purchase at L'ASSIETTE CHAMPENOISE. This invoice will also be available in your customer account.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and goes directly to the establishment L'ASSIETTE CHAMPENOISE.
Can a promotional code be used?
You can use a promotional code for your gift box purchase. Simply check its validity and usage in the general terms and conditions of our establishment L'ASSIETTE CHAMPENOISE.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. The payment is secure and direct to the establishment L'ASSIETTE CHAMPENOISE.
Do you accept vacation checks?
L'ASSIETTE CHAMPENOISE accepts vacation vouchers for the purchase of your gift boxes, subject to the establishment's conditions.
Is it possible to add a personalized message to the gift box?
You can add a personalized message when purchasing your gift box. This message will be included with the box for a unique touch, at L'ASSIETTE CHAMPENOISE.
Can we add options to your gift box offers?
The gift boxes from L'ASSIETTE CHAMPENOISE can be customized to your liking, with various options depending on the chosen box. For example, you can offer a tasting menu with food and wine pairings, or a gastronomic stay including a meal in the establishment's 3-star restaurant.
Do you offer premium packaging for gift boxes sent by mail?
You can choose a premium packaging for your gift box during your online order. The lucky recipient will thus be able to fully enjoy their gastronomic experience at L'ASSIETTE CHAMPENOISE.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion. The gift boxes from L'ASSIETTE CHAMPENOISE can be chosen and customized according to your preferences, with immediate digital delivery or a gift pouch version at home. The lucky recipient will be able to book their dates at the L'ASSIETTE CHAMPENOISE establishment.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, check the purchase conditions and have your order number ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment L'ASSIETTE CHAMPENOISE.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be sent to you, subject to availability. The gift box is valid throughout our establishment, including the hotel, bar, and restaurant, of our establishment L'ASSIETTE CHAMPENOISE.
Can partially used gift boxes be refunded?
Partially used L'ASSIETTE CHAMPENOISE gift boxes cannot be refunded. The terms of use are specified at the time of purchase.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a L'ASSIETTE CHAMPENOISE gift box for another of equal or greater value, according to the establishment's conditions. The boxes are valid throughout the establishment, including the hotel, bar, and restaurant.
Does the right of withdrawal apply to the purchase of a gift box?
L'ASSIETTE CHAMPENOISE gift boxes are neither exchangeable nor refundable, as they correspond to specific service provisions. Therefore, the right of withdrawal does not apply to their purchase.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of an already sent gift box depends on the terms of sale indicated at the time of purchase. At L'ASSIETTE CHAMPENOISE, reservation is mandatory and subject to availability.
What should I do if the received box is damaged or contains an error?
If the received gift box is damaged or contains an error, it can be quickly replaced according to the purchase conditions. The establishment L'ASSIETTE CHAMPENOISE commits to handling requests efficiently and offering an unforgettable gastronomic experience.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a gift box depends on the general terms and conditions of L'ASSIETTE CHAMPENOISE establishment.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it can no longer be used. We recommend checking the establishment's conditions to find out about possible extension options at L'ASSIETTE CHAMPENOISE.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the specific conditions of L'ASSIETTE CHAMPENOISE.
How can I redeem the cashback?
To use your savings at L'ASSIETTE CHAMPENOISE, you will receive a gift box or a voucher that you can use to book a gastronomic stay or a meal at our 3-star Michelin restaurant. Reservation is mandatory and subject to availability.
What is the processing time for a refund after I make a request?
The refund deadlines for a gift box purchased at L'ASSIETTE CHAMPENOISE depend on the establishment's conditions and are specified at the time of purchase. Refunds are possible according to these conditions, in our establishment L'ASSIETTE CHAMPENOISE.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from L'ASSIETTE CHAMPENOISE are neither exchangeable nor refundable after purchase.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for gift boxes, particularly holidays and weekends depending on availability. The 'Goût' lunch menu is only valid on Monday, Thursday, or Friday noon. Check the available dates when making your reservation at L'ASSIETTE CHAMPENOISE.
Is booking with a gift box subject to availability?
The reservation with a gift box at L'ASSIETTE CHAMPENOISE is subject to availability. It is recommended to book as soon as possible to guarantee your gastronomic experience.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password so you can fully enjoy your L'ASSIETTE CHAMPENOISE gift box.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at L'ASSIETTE CHAMPENOISE, have its number ready. This number is required to validate your reservation.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the establishment's availability. The gift boxes are valid throughout the L'ASSIETTE CHAMPENOISE establishment, including the 3-star Michelin restaurant.
Can I use my gift box on holidays?
The 'Taste' lunch menu from your L'ASSIETTE CHAMPENOISE gift box is not available on public holidays, but you can enjoy the other menus offered.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. You will be able to choose your dates based on these at L'ASSIETTE CHAMPENOISE.
Can I book online with my gift voucher?
Reservation with a gift box at L'ASSIETTE CHAMPENOISE is upon request and subject to availability. It is not available online.
Can I make a reservation by phone with my gift box?
Phone reservations are possible with your gift box, subject to availability. Please mention that you are using a gift box when calling the establishment L'ASSIETTE CHAMPENOISE.
Can I make a reservation by email with my gift box?
The reservation with a gift box at L'ASSIETTE CHAMPENOISE is subject to availability and requires prior reservation.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the establishment's conditions. This modification can be made directly at L'ASSIETTE CHAMPENOISE.
Does my gift box cover the entire service?
Your L'ASSIETTE CHAMPENOISE gift box covers the service indicated on your exchange voucher, such as a meal at the restaurant or a gastronomic stay. Any additional charges or options, such as drinks or additional services, are at your expense. Reservation is mandatory and subject to availability.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated at the time of purchase. It is valid throughout the establishment, including the hotel, bar, and restaurant of L'ASSIETTE CHAMPENOISE.
Can my gift box be used all at once?
Your gift box can be used all at once to fully enjoy the gastronomic experience offered by L'ASSIETTE CHAMPENOISE.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid throughout the L'ASSIETTE CHAMPENOISE establishment, including the hotel, bar, and restaurant.
Is my gift box valid in only one establishment?
Your gift box is valid throughout the L'ASSIETTE CHAMPENOISE establishment, including the hotel, bar, and restaurant. A reservation is mandatory, subject to availability.
Is an upgrade possible with an additional fee using my gift box?
The possibility of upgrading for an additional fee depends on the availability and the conditions of your L'ASSIETTE CHAMPENOISE gift box.
Can someone else use my gift box?
The gift box you received is personalized and can only be used by you. It is valid throughout the establishment, including the hotel, bar, and restaurant. Enjoy your gastronomic experience at L'ASSIETTE CHAMPENOISE.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay at L'ASSIETTE CHAMPENOISE, depending on the conditions of your gift box.
Is an ID required upon arrival when using a gift box?
An ID may be requested upon your arrival at the establishment L'ASSIETTE CHAMPENOISE when using your gift box.
Do you accept pets?
The presence of pets at L'ASSIETTE CHAMPENOISE depends on the establishment's conditions. It is advisable to check directly with the hotel or restaurant when making a reservation.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account on our website and follow the instructions. Reservation is mandatory and depends on the availability of our establishment L'ASSIETTE CHAMPENOISE.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can place an order as a guest, directly with our establishment L'ASSIETTE CHAMPENOISE.
Is my gift card divisible? Can I use it multiple times?
Your gift certificate can be used in multiple occasions, subject to availability. The L'ASSIETTE CHAMPENOISE gift boxes are valid throughout the establishment, including for multiple reservations.
What are the check-in and check-out times?
The arrival and departure times are specified when booking your gastronomic stay at L'ASSIETTE CHAMPENOISE.
What services are included in a gift certificate?
The services included in a gift voucher depend on the chosen box set. You can enjoy a tasting menu with food and wine pairings, or even a gastronomic stay in our 3-star Michelin restaurant, depending on the option selected. These experiences are to be enjoyed at our establishment, L'ASSIETTE CHAMPENOISE.
What is the difference between a gift box and a free amount voucher?
A gift box from L'ASSIETTE CHAMPENOISE offers a choice among predefined experiences, such as a meal or a gastronomic stay, while an open amount voucher allows you to pay for a service up to the chosen amount, valid throughout the establishment.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. They specify that the boxes are valid throughout the establishment, with a mandatory reservation depending on availability. You can thus offer a gourmet moment in our 3-star Michelin restaurant or an overnight stay in our hotel, depending on the gift box chosen at L'ASSIETTE CHAMPENOISE.
How do I use a gift box during booking?
To use your gift box at L'ASSIETTE CHAMPENOISE, simply mention your unique code when making a reservation. Reservations are mandatory and subject to availability, valid throughout the establishment, including the hotel, bar, and restaurant.
Can the gift box be transferred to a third party?
The L'ASSIETTE CHAMPENOISE gift box can be given to a third party. Simply indicate this during the order or modify the beneficiary directly on your account.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a gift box depends on the conditions of the establishment L'ASSIETTE CHAMPENOISE.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, L'ASSIETTE CHAMPENOISE will send you a duplicate or a digital box, according to the establishment's conditions.
What is the validity period of a gift box?
The validity period of an L'ASSIETTE CHAMPENOISE gift box is 1 to 3 years depending on the chosen offer. This period is indicated at the time of purchase of the box, as well as in the general terms and conditions of sale.
Are children allowed?
L'ASSIETTE CHAMPENOISE welcomes children in its establishment, but it is advised to check the specific conditions when making a reservation.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not spend the entire value of the gift box, the remaining balance cannot be used. In case of exceeding the value, an additional payment will be required according to the conditions of the establishment L'ASSIETTE CHAMPENOISE.
Is the spa access private?
Access to the spa depends on the conditions of your gift box. The gastronomic stays offered by L'ASSIETTE CHAMPENOISE include high-end services, but it is important to check the specific details of your gift box to know the terms of access to the spa.
What types of gift boxes do you offer?
We offer gift boxes for gastronomic experiences and stays at our establishment L'ASSIETTE CHAMPENOISE, including tasting menus, gastronomic stays, and customizable options for two people.